Nations Direct is committed to providing you, our valued customer, with high quality customer service. One way to demonstrate our commitment to you is to make sure that you are aware of any and all opportunities related to your loan. If you are interested in either refinancing your loan, or if you have other financing needs, Nations Direct puts you in touch with one of our licensed Loan Officers from our Portfolio Retention Department. Our Portfolio Retention Loan Officer can discuss the potential for more favorable terms with a loan that can keep Nations Direct as your servicer.
Additionally, there are several potential advantages to obtaining a loan that would keep Nations Direct as your mortgage servicer. For example, we offer our customers a streamlined loan process with the ability to have your current impound account for payment of property taxes and insurance credited to your payoff balance. Also, any automatic payments that you have set up can be easily transferred to your new loan. It can be a seamless transition!