Nations Direct is providing this notice on our website to explain how the company was the victim of a crime by bad actors and the resources we are making available to its clients in connection therewith.

What Happened?

On or about December 30, 2023, Nations Direct became aware of unauthorized access to certain systems within its computer information technology network. Upon becoming aware of the incident, Nations Direct immediately commenced an investigation with the assistance of third-party experts, notified certain law enforcement and governmental authorities, and began taking measures to assess and contain the incident. The incident was quickly contained.

The investigation has determined that an unauthorized third party obtained access to Nations Direct’s data. As part of the review of the potentially impacted data, we and the third party experts retained by us have identified that some of our clients’ personal information may have been among that data. It is important to note that we have not found any evidence that data was removed or exfiltrated, nor have we identified any fraudulent use of anyone’s personal information as a result of this incident.

What Information Was Involved?

Based on our investigation, we understand that names, address, social security number, and unique Nations Direct loan numbers may have been obtained by the unauthorized third party bad actor.

What We Are Doing

Upon learning of the incident, we promptly launched an investigation into the nature and scope of the incident and notified law enforcement. We also took immediate measures to further secure our information systems from further breach.  To help address concerns you may have about this incident, we have secured the services of Kroll to provide identity monitoring services at no cost to the recipient for twenty-four (24) months. The identity monitoring services include Credit Monitoring, Web Watcher, $l Million Identity Fraud Loss Reimbursement, Fraud Consultation, and identity Theft Restoration.

For More Information

Nations Direct appreciates the concerns our clients may have regarding this incident and is prepared to respond to any questionsor concerns about the incident and the services being offered for the benefit of our clients at no additional cost to them.  Nations Direct clients concerned about their potential involvement may call (866) 495-3181, Monday through Friday from 6:00 am to 3:30 pm Pacific Time, excluding major US holidays.